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During my second month of medical school, our professor gave us a pop quiz. 

I was a conscientious student and had breezed through the questions, 

until I read the last one: "What is the first name of the woman who 

cleans the school?" Surely this was some kind of joke. I had seen the 

cleaning woman several times. She was tall, dark-haired and in her 50s, 

but how would I know her name? I handed in my paper, leaving the last 

question blank. Before class ended, one student asked if the last question

would count toward our quiz grade. "Absolutely," said the professor. 

"In your careers you will meet many people. All are significant. 

They deserve your attention and care, even if all you do is  smile and say 

'hello'. "I've never forgotten that lesson. I also learned her  name was Dorothy.

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